Auto Responders — AutoResponders allow you to send a message in response to incoming email automatically.

For cPanel versions 11.25/26

This feature can be configured to automatically send response messages. This can be useful when the recipient is unavailable.
To view auto responders for a specific domain on your account, click the Managing: menu and choose a domain.
The cPanel interface provides a table that lets you view, edit, or delete existing responders. To quickly find a specific email address, type a keyword in the Search field and click Go.

  • Add an Auto Responder
  • Remove an Auto Responder

Add an Auto Responder

To add or edit an auto responder:

  • Click Add Autoresponder to create a new auto responder. Or, find a current auto responder and click Edit.
  • Choose a character set.
  • Specify the interval, in hours, you wish for the autoresponder to wait between responses to the same email address.
    • For example, if you set up an autoresponder with an interval of 24, and you receive an email from [email protected] at 8 am on Monday, the autoresponder will respond to his message immediately. If, however, [email protected] continues to email you throughout the day, the autoresponder will not send him another response for 24 hours after his initial email (in this case, 8 am Tuesday). If he emails you again after the 24-hour interval expires, he will receive an auto response.
  • Define the email address whose mail you wish the system to respond to.
  • In the From and Subject fields, type the username and subject you want to appear in the response.
  • If the message includes HTML tags, click the HTML Message checkbox.
  • In the Body field, type the text of the response.
  • Click Create/Modify to store the new auto responder.

In the message body, you can include tags, enclosed in percent signs (%). You can use these tags to insert information, such as the incoming email's sender or subject, into the body of the email. Available tags are:

  • %subject% — The subject of the message that was sent to the auto responder.
  • %from% — The name of the sender of the message received by the auto responder, if available. (If the sender's name was not received, %from% will print the sender's email address.)
  • %email% — The sender's email address.

Remove an Auto Responder

To delete an auto responder:

  • Click Delete next to the appropriate auto responder.
  • Click Yes to confirm that the responder should be deleted.
    • If you wish to keep the auto responder, click No

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